Refund & Return Policy
Refund & Return Policy – BuyWish
At BuyWish.
store,, we follow a fair and transparent Return & Refund Policy to ensure customer trust and satisfaction.
Please read the policy carefully before placing an order.
Conditions for Return & Exchange:
We accept returns or exchanges in the following cases only:
1. Wrong Product Received
If you receive a wrong product, you are eligible to exchange it.
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The product must be unused, in original condition, and in sealed packaging.
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You must return the wrong product to our office address for inspection.
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Once verified, we will send you the correct product free of additional delivery charges or offer Store Credit, as per your choice.
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Proof of purchase (receipt/order confirmation) is required.
2. Damaged Product Received
If you receive a damaged or defective product, you may request an exchange.
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You must provide video proof of unboxing, clearly showing the damage at the time of opening the parcel.
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The packaging must be shown intact during the unboxing video.
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Videos made after the product has been unboxed will not be accepted as valid proof.
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In case of damage confirmed through video proof, we will replace the product at no additional cost.
Important Notes:
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**Change of mind, size issues, or personal preference returns are NOT applicable.
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This policy is valid for 14 days from the date of delivery.
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Cash refunds are not available. We only offer:
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Product Replacement
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Store Credit
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Return Process:
To initiate a return or exchange, contact us via:
📧 Email: customers.bar@gmail.com
📞 Phone / WhatsApp: 0343-7161055
Non-Returnable Items:
Certain products cannot be returned, including but not limited to:
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Used or opened products
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Personal care items
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Customized products
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Items without original packaging or missing accessories
Disclaimer:
BuyWish reserves the right to reject returns if the conditions mentioned above are not met.
Our Address for Returns:
1450, Street 5, PWD Area, Rawalpindi, Pakistan